Privacy Policy
Last updated: February 27, 2026
One Qareh ("we", "us", or "our") is a full-service construction and interior design firm based in Nairobi, Kenya. We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
If you have any questions or concerns, please contact us at info@oneqareh.com.
1 Information We Collect
We collect information you provide directly to us, including:
- Contact details — your name, email address, and phone number when you submit an enquiry or book a consultation via our website.
- Project details — any information you share about your project needs or requirements.
- Usage data — pages visited, time spent on the site, browser type, and device type collected automatically via cookies (only if you consent).
We do not collect payment information directly; any transactions are handled by separately governed payment processors.
2 How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and schedule consultations.
- Provide and improve our construction and interior design services.
- Send you project updates or follow-up communications you have requested.
- Understand how visitors use our website and improve its content (analytics, with consent only).
- Comply with legal obligations applicable in Kenya.
We will never sell your personal information to third parties, nor will we use it for unsolicited marketing without your prior consent.
3 Third-Party Services
All third-party providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to us.
4 Cookies
We use two categories of cookies:
Necessary cookies
Required for the website to function correctly. These cannot be switched off.
Analytics cookies
Help us understand how visitors navigate our site so we can improve it. These are only set with your consent.
You can manage your cookie preferences at any time using the banner that appears on your first visit, or by clearing your browser's local storage.
5 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law:
- Enquiry data — retained for up to 2 years from the date of submission.
- Client project data — retained for up to 7 years for legal and warranty purposes.
- Website usage data — retained for up to 12 months (analytics only, with consent).
After these periods your data will be securely deleted or anonymised.
6 Your Rights
Under the Kenya Data Protection Act, 2019 and other applicable laws, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — request that we delete your data, subject to legal retention obligations.
- Objection — object to us processing your data for direct marketing purposes.
- Portability — request a machine-readable copy of the data you provided to us.
To exercise any of these rights, please contact us at info@oneqareh.com. We will respond within 30 days.
7 Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted using HTTPS/TLS.
While we take every reasonable precaution, no internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately.
8 Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
9 Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please reach out: